Case Study Category: ELoGE
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- Implementation and Methodology
- Target groups
- Good Practices
- Awarded Municipalities
- Useful materials/further information
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In late 2021 and early 2022, the European Label of Governance Excellence (ELoGE) was implemented for the second time in the country and the Label was awarded to Slovak municipalities for having achieved a high level of good governance according to Council of Europe’s Twelve Principles of Good Democratic Governance. The assessment process consists of self-evaluation’s by the participating municipalities, citizen- as well as elected officials’ surveys and providing evidence in order to justify the self-assessment.
The project implementation in Slovakia started with a localised version of the Benchmark document, which breaks down the principles of good democratic governance into more detailed activities with corresponding indicators that allow local authorities to self-evaluate their maturity in these fields:
- Assessment of the participating municipalities against the Benchmark of the twelve principles of good democratic governance, allows to identify municipalities that best uphold the principles, rendering them eligible for the ELoGE label.
- In relation to each indicator, a number of points can be awarded from 0 (does not apply) to 4, where 1 equals weak performance in known issues (that have not been dealt with so far) and 4 equals a track record of best practices.
- The summary maturity matrix, included in the Benchmark, shall help municipalities identify their strengths and weaknesses and therefore enable them to work on improving the latter whether the respective municipality is awarded the Label of Excellence or not.
- A dominant tool extensively used throughout the project was Google Drive. It was utilised not only for hosting questionnaires for data collection, but also as a collaborative platform for sharing data and information, such as a Frequently Asked Questions document allowing the project team to provide prompt answers to participating municipalities’ questions, as well as sharing relevant evidence or photo documentation from the project.
Out of twelve participating municipalities, seven managed to finish the project’s second year.
ELoGE Slovakia involved two target group of each municipalities:
- Citizens
- Elected officials
- Embracing digital tools in general. Bureaucratic heritage is rich in what is present-day’s Slovakia and the trends aimed at achieving client-centered approach, as well as streamlining and optimizing internal processes, are relatively new. There is still a long way to go, but it is clear that at least some municipalities have set out on the road.
- The "Odkaz pre starostu" platform is being widely utilized. Developed a couple years back by the NGO Slovak Governance Institute, the platform has reached wide popularity as a tool for citizens to report issues to their respective municipalities, which then publicly report on their solutions.
- Digitizing internal processes. This leads to higher speed and efficiency as well as positively affecting the environment through eliminating (or limiting the use of) paper; an issue further connected to shipping and storage of documents.
- Social and welfare projects. The social dispensary operated by Bratislava’s Old Town, or Handlova’s social enterprise are good examples of a trend which should be here to stay.
- Bellova Ves
- Bratislava-Staré Mesto
- Bratislava-Vrakuňa
- Dubnica nad Váhom
- Handlová
- Košice-Sídlisko Ťahanovce
- Púchov