Benchmark P9


“Government, public institutions and public officials should be responsive to the legitimate expectations and needs of those whom they serve.”

9.1 OUTCOME: People’s legitimate expectations and needs are systematically recognised and integrated into public service planning and delivery through transparent processes.

9.2 OUTCOME: Effective procedures are in place to oversee public service provision, including mechanisms for citizen complaints and engagement with Ombuds institutions.

9.3 OUTCOME: Timely handling of monitoring outcomes and complaints is seamlessly integrated across all stages of policy and decision-making.

Start to assess your local authority against Principle 9 -Responsivness