9 – RESPONSIVENESS Benchmark P9 PRINCIPLE 9 – RESPONSIVENESS “Government, public institutions and public officials should be responsive to the legitimate expectations and needs of those whom they serve.” 9.1 TARGET: People’s legitimate expectations and needs are systematically recognised and integrated into public service planning and delivery through transparent processes. 9.2 TARGET: Effective procedures are in place to oversee public service provision, including mechanisms for citizen complaints and engagement with Ombuds institutions. 9.3 TARGET: Timely handling of monitoring outcomes and complaints is seamlessly integrated across all stages of policy and decision-making. Start to assess your local authority against Principle 9 -Responsivness If you are human, leave this field blank. Next
